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NY Attorney General: SNAP Work Requirements In Effect, Top Consumer Complaints of 2025, Live Nation Trial, GoFundMe’s Illegal Non-Profit Theft, Defending Immigrant Communities, Preventing USPS Handgun Shipments, Tenants Rights In Cold Weather

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SNAP Work Requirements In Effect, Top Consumer Complaints of 2025, Live Nation Trial, GoFundMe’s Illegal Non-Profit Theft, Defending Immigrant Communities, Preventing USPS Handgun Shipments, Tenants Rights In Cold Weather: NY AG James 

Editor’s note: We covered some of the changes to the SNAP program back when they were being signed into law.  We also spoke with a legal expert on some of the expected effects of changes to people’s insurance costs due to the failure to extend tax credits that allowed people to afford their Healthcare.  

 

 

 

 

Attorney General James Reminds New Yorkers of SNAP Work Requirements

NEW YORK – New York Attorney General Letitia James today released the following statement as new federal work requirements for Supplemental Nutrition Assistance Program (SNAP) recipients take effect in New York:

“SNAP is a vital safety net that helps millions of New Yorkers put food on the table. The federal government’s new policies risk pushing more families and individuals into food insecurity at a moment when the cost of necessities remains high.

“Anyone who receives SNAP should keep an eye out for communications from state or local SNAP officials and contact their local social services office if they believe they qualify for an exemption or need help meeting the requirements.

“My office will continue to work with local partners, community organizations, and state agencies to ensure that New Yorkers know their rights and responsibilities under the law, and that vulnerable residents are not left without critical food assistance.”

New federal SNAP requirements for Able-Bodied Adults Without Dependents (ABAWDs) took effect in New York on March 1, after the expiration of a longstanding statewide waiver. Under the new rules, certain New Yorkers aged 18 to 64 without a child under 14 – who are not pregnant or caring for a person who cannot care for themselves, and who do not have a disability that prevents them from working – are now required to meet work or activity requirements to continue receiving SNAP benefits beyond three months in a three-year period.

Tips for Impacted New Yorkers

For assistance and more information, New Yorkers can contact their local SNAP district office or visit the New York State Office of Temporary and Disability Assistance’s website.

 

 

Attorney General James Releases Top 10 Consumer Complaints of 2025

Top Fraud Categories Include Retail, Housing, Automobile, Internet, and Banking  

 

AG James Offers Tips to Avoid Scams, Urges New Yorkers to Report Fraud to Her Office

NEW YORK – New York Attorney General Letitia James today marked the beginning of National Consumer Protection Week by releasing a list of the top 10 consumer complaints received by the Office of the Attorney General (OAG) in 2025. The top complaints concerned high prices of essential goods and services, housing issues, bank fraud, and violations of online privacy. Attorney General James is also providing a variety of tips on how consumers can avoid common scams and protect their hard-earned money.

“New Yorkers are already feeling the squeeze of higher prices, and scams, hidden fees, and deceptive practices can make daily life even harder to afford,” said Attorney General James. “My office will not tolerate companies that take advantage of New Yorkers, and I am committed to enforcing the law and returning money to consumers who are cheated. I urge everyone to stay alert and report suspected scams and fraud to my office so we can continue protecting New Yorkers’ wallets.”

The following are the top 10 most common types of consumer complaints received by OAG in 2025:

Category of complaint Common sources of fraud Number of complaints 
1. Retail Sales Online purchases, deceptive advertising, price gouging, retail sales, defective merchandise, and poor customer service 4,809
2. Internet Internet services and service providers, data privacy and security, digital media, and frauds through internet manipulation 4,595
3. Automobile Car sales, service, financing, and repairs 4,521
4. Credit, Banking, and Mortgages Debt collection, credit card billing, debt settlement, payday loans, credit repair, credit reporting agencies, identity theft, banking, loan modification scams, and mortgage lending and servicing 4,235
5. Landlord/Tenant Security deposits, evictions, and tenant harassment 4,041
6. Consumer Services Immigration service providers, alarm companies, dry cleaners, restaurants, movers, storage facilities, and services for personal or household use 3,330
7. Utilities Wireless and residential phones, energy services and suppliers, and cable and satellite companies 1,423
8. Home Repair/Improvement Repair issues, deceitful contractors, and solar panel installations 1,349
9. Entertainment Events, concerts, ticket sales, and streaming services 1,079
10. Travel Airline customer service, flight cancellations, and refunds 718

Attorney General James urges New York consumers who have been victims of deceptive or fraudulent practices to file a consumer complaint online or call 1-800-771-7755. To help New Yorkers protect themselves against common sources of fraud, Attorney General James released the following tips to help consumers avoid fraudulent practices and report them to OAG.

Retail Sales Online and In-Person

Algorithmic Pricing
Companies that use algorithmic pricing, also known as surveillance pricing, use customers’ personal data to set individualized prices. These pricing schemes are most commonly used on businesses’ apps or as part of loyalty programs, where consumers may receive an individualized discount offering a different, personalized price. New York’s Algorithmic Pricing Disclosure Act, which took effect on November 10, 2025, requires most companies that use algorithmic pricing to clearly display a disclosure notifying consumers that prices are set using their personal data.

New Yorkers can use the following tips to determine if they are being offered personalized algorithmic pricing:

Attorney General James is encouraging consumers to file complaints with OAG if they encounter algorithmic pricing that is not properly disclosed. Businesses that do not comply with the law can face a $1,000 penalty per violation.

Price Gouging
New York law prohibits businesses from taking unfair advantage of consumers by selling goods or services that are vital to health, safety, or welfare for an unconscionably excessive price during emergencies. The price gouging law covers New York state vendors, retailers, and suppliers, and includes essential goods and services that are necessary for the health, safety, and welfare of consumers or the general public. These goods and services may include gasoline, generators, batteries, flashlights, hotel lodging, and transportation options.

When reporting price gouging to OAG, consumers should:

Landlord/Tenant Issues

Security Deposits

Rent

 

Automobile Fraud

 

Utilities, Internet, and Residential Phone Service

 

Internet Fraud

Consumers should take the following steps to help protect themselves online from account takeovers, in which scammers gain access to personal accounts to steal personal information, read private messages, fraudulently charge credit cards, and take other nefarious actions.

In addition to releasing proposed rules to restrict addictive social media features and protect children’s mental health online under the SAFE for Kids Act, Attorney General James encourages parents to take the following steps to protect their children online:

Credit and Banking Fraud 

Attorney General James provides the following tips to help New Yorkers avoid being scammed:

If you or someone you know is a victim of a banking scam, please file an online complaint or call 1-800-771-7755.

Consumers who are concerned that their personal data has been compromised can freeze their credit with the three major credit bureaus: Equifax; Experian; and TransUnion. A credit freeze lets you restrict access to your credit report, which makes it more difficult for someone to open a new account in your name. Credit freezes and unfreezes are free.

 

Immigration Service Provider Fraud and Immigration Scams

New Yorkers should beware of scammers who pose as immigration service providers and make false promises of citizenship and residency. New York’s Immigrant Assistance Service Enforcement Act protects immigrants from fraud and requires immigration service providers to operate lawfully.

Immigration service providers are not attorneys and cannot provide legal advice or representation. New York law requires service providers to follow certain rules — including posting signs explicitly stating they are not attorneys — to protect immigrants from scams and fraud. Under New York law, immigration service providers cannot:

Immigration Service Providers are also required by law to use contracts that:

Only work with a licensed lawyer or an authorized immigration services provider, never sign blank applications or documents you do not understand, and do not pay by cash or by wire transfer. If you have been a victim of immigration fraud or received unauthorized legal advice on immigration matters, please contact the Attorney General’s Immigration Services Fraud Unit Hotline at (212) 416-6149 or file a complaint online. If you are in need of an attorney or accredited representative in an immigration matter, please contact either the New York State Bar Association online or at (800) 342-3661, or the American Immigration Lawyers Association online or at (202) 507-7600 for a referral.

Home Improvement

Air Travel

 

 

 

Attorney General James Releases Statement on Live Nation Trial

NEW YORK – New York Attorney General Letitia James today released the following statement on new developments in her ongoing lawsuit against Live Nation/Ticketmaster for illegally monopolizing the live entertainment industry:

“For years, Live Nation has made enormous profits by exploiting its illegal monopoly and raising costs for shows. My office has led a bipartisan group of attorneys general in suing Live Nation for taking advantage of fans, venues, and artists, and we are committed to holding Live Nation accountable.

“The settlement recently announced with the U.S. Department of Justice fails to address the monopoly at the center of this case, and would benefit Live Nation at the expense of consumers. We cannot agree to it.

“My attorney general colleagues and I have a strong case against Live Nation, and we will continue our lawsuit to protect consumers and restore fair competition to the live entertainment industry.

“We will keep fighting this case without the federal government so that we can secure justice for all those harmed by Live Nation’s monopoly.”

Joining Attorney General James in continuing the lawsuit against Live Nation are the attorneys general of Arizona, California, Colorado, Connecticut, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and the District of Columbia.

For New York, this matter is being handled by Assistant Attorneys General Jonathan Hatch, Luisa di Lauro, Pratik Agarwal, and Juliana Karp, under the supervision of Deputy Bureau Chief Amy McFarlane and Bureau Chief Elinor Hoffmann, all of the Antitrust Bureau. The Antitrust Bureau is a part of the Division of Economic Justice, which is led by Chief Deputy Attorney General Chris D’Angelo and overseen by First Deputy Attorney General Jennifer Levy.

 

Attorney General James Demands Transparency from GoFundMe on Unauthorized Fundraising Campaigns

AG James and Coalition Raise Serious Concerns Over 1.4 Million Donation Pages Created Without Charities’ Consent

NEW YORK – New York Attorney General Letitia James today joined a bipartisan coalition of 19 other attorneys general and charitable regulators in sending a letter to GoFundMe raising grave concerns about the company’s creation of more than 1.4 million donation web pages for charities without their prior knowledge or consent. Attorney General James and the coalition warn that these actions may have violated state charitable solicitation and consumer protection laws, and the coalition has secured a guarantee from GoFundMe that the company will remove all pages created without authorization. The coalition is now demanding immediate confirmation and proof that GoFundMe has removed the unauthorized pages, changed its practices, and taken meaningful steps to protect charities and donors.

“When Americans open their wallets to support a charity, they deserve to know exactly where their money is going,” said Attorney General James. “By creating fundraising pages in charities’ names without their knowledge or consent, GoFundMe misled donors and put public trust in charitable giving at risk. We are demanding clear answers and meaningful reforms to ensure charities control their own fundraising and donors are fully informed.”

In October 2025, GoFundMe reportedly created donation web pages for approximately 1.4 million charities across the United States without first seeking their permission. Many charities were unaware that the pages existed until after they were published and subsequently raised concerns about misuse of their names and logos, inaccurate descriptions of their work, and confusion among donors. Some organizations reported that they were unable to control how their identities and missions were presented, creating a risk of misrepresentation and donor confusion.

In their letter, Attorney General James and the coalition note that some pages promoted incorrect charity information and failed to clearly disclose when donations were routed through a donor-advised fund rather than sent directly to the featured charity. In certain cases, the overall presentation of the pages may have given donors the impression that the fundraising campaigns were operated by or directly affiliated with the named charities when they were not. GoFundMe also reportedly applied a default “tip” of approximately 16.5 percent to contributions, with that money going directly to the company rather than the charity. In addition, the company used search engine optimization (SEO) practices that may have caused its pages to appear above official charity websites, potentially diverting donors away from legitimate fundraising efforts.

Attorney General James and the coalition warn that these practices may violate state laws that require written consent before a third party may solicit funds in a charity’s name, as well as laws that prohibit deceptive or misleading conduct in charitable fundraising.

GoFundMe has acknowledged that creating fundraising webpages for charities without consent was wrong and committed to taking corrective actions, including the removal of all plagiarized pages. With this letter, the coalition is following up on GoFundMe’s promises to demand that the company provide proof that all unauthorized donation pages have been removed and confirm that prior written consent is now required before any charity donation page is created. They are also seeking a detailed explanation of the company’s takedown procedures and clarification of how it has modified its SEO practices to ensure charities are not disadvantaged. The states have requested a formal response within 14 days, with additional investigative steps to follow if necessary.

Joining Attorney General James in this letter are the attorneys general of California, Delaware, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin and the charitable regulatory agencies of South Carolina and Tennessee.

 

 

Attorney General James Defends Public Safety and Immigrant Communities in New York City

AG James Files Amicus Brief Defending New York City’s Laws Limiting Involvement in Civil Immigration Enforcement to Keep Communities Safe

NEW YORK – New York Attorney General Letitia James took action to defend longstanding New York City laws that enhance public safety and protect immigrant communities throughout the city. In an amicus brief filed in a case brought by the United States Department of Justice (DOJ) challenging New York City’s sanctuary city laws, Attorney General James argues that these policies limiting city law enforcement and other city officials’ involvement in federal civil immigration enforcement are essential for public safety. New York City’s laws protect New Yorkers by allowing immigrants to interact with local law enforcement to report crimes, serve as witnesses, and seek help without fear. In addition, these policies focus local law enforcement efforts on public safety priorities such as fighting crime and reducing gun violence. Attorney General James is urging the United States District Court for the Eastern District of New York to grant New York City’s motion to dismiss DOJ’s lawsuit.

“New York City’s sanctuary laws help keep our communities safe,” said Attorney General James. “Our city was built by immigrants, and this administration’s attempts to overturn local laws that protect them are unjust and unconstitutional. I will always defend New York’s immigrant communities and uphold the rule of law.”

New York City’s sanctuary laws originated in the 1980s and have been supported by both Republican and Democratic mayoral administrations. These laws limit city officials’ participation in federal civil immigration enforcement, and like many other cities’ similar policies, ensure local law enforcement resources are spent on local public safety priorities. These laws also build trust between immigrant communities and city officials. Ample research has shown that policies like New York City’s enhance public safety by allowing immigrants to contact local law enforcement and other city officials without risking their or their loved ones’ immigration status. Importantly, the city’s laws do not limit cooperation between local and federal authorities on criminal matters.

In July 2025, DOJ sued New York City, challenging its laws limiting participation in federal civil immigration enforcement. In the amicus brief, Attorney General James argues that these laws are consistent with both state and federal laws and are not preempted. New York law does not give local law enforcement the authority to arrest or detain people for civil immigration violations, even at the request of federal immigration authorities.

Attorney General James also explains that New York City’s sanctuary laws make the city safer. One study found that half of immigrants, including more than two-thirds of those who are undocumented, reported that they were less likely to report or offer information about crimes to local police for fear that officers would inquire about their or others’ immigration status. By limiting city officials’ involvement in immigration enforcement, immigrants are encouraged to report crimes, serve as witnesses, and seek health care and other services from the city without fearing for their safety.

Policies like New York City’s also help local law enforcement focus resources on the most immediate public safety threats. Requiring the city’s law enforcement to assist in federal civil immigration enforcement would divert critical time and money from other public safety priorities. Attorney General James is urging the court to grant New York City’s motion to dismiss DOJ’s lawsuit, allowing the city’s laws to stand.

Attorney General James has been a national leader in fighting to protect and defend immigrant communities. Attorney General James has filed amicus briefs defending Temporary Protected Status for immigrants from Haiti, Venezuela, Nicaragua, Nepal, and Honduras. In November 2025, Attorney General James filed a lawsuit to protect Supplemental Nutrition Assistance Program (SNAP) benefits for tens of thousands of lawful permanent residents in New York. Also in November, Attorney General James successfully defended New York’s law that prevents civil arrests at state courthouses. In September 2025, Attorney General James won a court order preventing the Trump administration from tying Federal Emergency Management Agency (FEMA) and Department of Homeland Security (DHS) funding to state immigration enforcement actions. In July 2025, Attorney General James filed an amicus brief defending Rochester’s sanctuary city laws.

 

 

 

Attorney General James Takes Action to Protect New Yorkers from Illegal Guns

AG James Intervenes in Federal Lawsuit to Defend Century-Old Law Preventing Handgun Shipments Through United States Postal Service

NEW YORK – New York Attorney General Letitia James today joined the attorneys general of New Jersey and Delaware to defend a longstanding federal law that keeps communities and postal workers safe from dangerous firearms. Section 1715 of the U.S. criminal code prevents using the United States Postal Service (USPS) to mail handguns and other firearms that can be concealed. In January 2026, the Trump administration’s Office of Legal Counsel issued an opinion finding that Section 1715 violates the Second Amendment at least in some applications. The next day, the U.S. Department of Justice (DOJ) submitted a legal filing in a pending lawsuit challenging the constitutionality of Section 1715 and declined to defend the constitutionality of the nearly century-old law. Attorney General James and the coalition of attorneys general today filed a motion to intervene in the case, with a proposed motion for summary judgment seeking a ruling from the court dismissing the lawsuit.

“Firearms trafficked from other states are a major source of gun violence in communities across New York,” said Attorney General James. “Laws like Section 1715 are critical to our efforts to stop the flood of dangerous weapons that are putting New Yorkers at risk. If the federal government won’t defend this law to keep people safe, we will.”

In 1927, Congress passed Section 1715 to prevent the use of USPS to evade state and local gun laws and make it more difficult for criminals to get access to firearms. The law generally prohibits shipping concealable firearms through USPS, with an exception for federally licensed manufacturers and dealers.

As Attorney General James and the coalition argue in their motion, overturning Section 1715 would significantly undermine public safety by making it harder for states to enforce gun safety laws and dramatically increasing costs for law enforcement. Eliminating the law would create a loophole that would make it easier for those who are prohibited by states from possessing firearms – including those with domestic violence restraining orders or in a mental health crisis – to obtain them. The USPS has no legal obligation to ensure the packages it ships comply with states’ gun safety laws. As a result, state law enforcement would have to spend significant resources creating entirely new investigative and tracking systems to address the unregulated mailing of concealable firearms, including ghost guns, through USPS.

Attorney General James and the coalition argue in their motion for summary judgment that Section 1715 is constitutional and should be upheld. The law does not implicate the Second Amendment because it only regulates a particular method of transferring firearms, and does not restrict the right to “keep” or “bear” arms. In addition, the law follows a long history of regulations limiting what can be shipped via the Postal Service dating back to the founding era of the United States.

As Attorney General James and the coalition explain, the Postal Service has restricted what can be mailed ever since its formal establishment in 1792. Until 1879, the Postal Service limited mail to either papers like letters, newspapers, and pamphlets, or to a list of “mailable” goods that excluded all firearms. When the Postal Service began permitting the mailing of pistols or revolvers in the late 1800s, postal workers were put in significant danger as loaded guns and explosives were regularly sent through the mail. Congress passed Section 1715 after the Postmaster General warned that permitting firearm shipping through the mail was allowing people to circumvent state and local gun laws. The law passed with overwhelming support in Congress, as well as the support of local law enforcement agencies in cities across the country, including the New York City Police Department (NYPD).

Attorney General James and the attorneys general of Delaware and New Jersey today filed a motion to intervene in the lawsuit and a motion for summary judgment, urging the United States District Court for the Western District of Pennsylvania to dismiss the lawsuit and uphold the constitutionality of Section 1715.

Attorney General James has consistently taken action to protect New Yorkers from gun violence and illegal firearms. In February, Attorney General James announced a settlement to stop the sale of a gun accessory that aided the Buffalo shooter in 2022. In January, Attorney General James announced the indictment of the owner of Indie Guns for shipping firearms, ghost guns, and firearm parts and accessories to New York. In October 2024, Attorney General James announced the takedown of a major gun trafficking operation in Queens. In March 2024, Attorney General James secured a $7.8 million judgment against Indie Guns for illegally selling ghost gun components in New York. The judgment was the result of a 2022 lawsuit against Indie Guns and other national gun manufacturers for selling and shipping ghost gun components to New Yorkers. Through gun buyback events and other enforcement efforts, Attorney General James has taken more than 9,600 guns off New York streets.

For New York, this matter is being handled by Special Counsel James Thompson of the Division of State Counsel, Special Counsel Molly Thomas-Jensen of the Executive Division, Assistant Solicitor General Danny Li, and Deputy Solicitor General Ester Murdukhayeva of the Division of Appeals and Opinions, with assistance from Legal Aide Alex Pan and Senior Librarians Samuel Braden and Christina Penseiro. The Division of Appeals and Opinions is overseen by Solicitor General Barbara Underwood. Both the Division of State Counsel and the Executive Division are overseen by First Deputy Attorney General Jennifer Levy.

Attorney General James Reminds Tenants of Their Rights Amid Winter Storm

NEW YORK – New York Attorney General Letitia James today reminded tenants across New York of their rights as winter weather brings freezing temperatures, snow, and ice to communities statewide. Landlords are required by law to provide essential services, including adequate heat and hot water, and to maintain safe conditions in and around residential buildings.

“Even during the harshest winter storms, tenants have the right to safe and livable homes,” said Attorney General James. “Landlords are legally required to provide heat and hot water and to ensure that common areas and building entrances are safe and accessible. No New Yorker should be left in the cold or forced to navigate dangerous, icy conditions. My office is urging tenants to know their rights and to speak up if those rights are not being respected.”

Heat Requirements
During the heating season, which runs from October 1 through May 31, building owners must provide heat under the following conditions:

Hot Water Requirements
Tenants are entitled to hot water 365 days a year at a constant minimum temperature of 120 degrees Fahrenheit. Tenants without appropriate heat or hot water should first notify their landlord. If the landlord does not respond or fails to address the issue, tenants may file a complaint:

Rent regulated tenants may also be eligible for a rent reduction if essential services are not provided. New Yorkers who believe they may be eligible for a reduction can file a complaint with New York State Homes and Community Renewal.

Snow and Ice Removal Responsibilities
Property owners are also responsible for clearing snow and ice from sidewalks, steps, and other entrances and exits to ensure safe passage. In New York City, property owners must clear at least a four-foot-wide path on sidewalks in front of their buildings. If snow or ice has frozen over, salt, sand, or a similar material must be spread to prevent slipping. Snow must be cleared within the following timeframes:

Tenants are generally only responsible for snow removal if they have exclusive control of the property or have specifically agreed in their lease or another written agreement to take on that responsibility.

Attorney General James encourages tenants experiencing unsafe or unlawful conditions to document issues, notify their landlord in writing, and contact the appropriate local agency if the problem is not resolved. The Office of the Attorney General (OAG) remains committed to protecting tenants’ rights and ensuring that New Yorkers are safe during severe winter weather. Anyone who feels that their rights have been violated can file a complaint with OAG online or by calling 1-800-771-7755.

Banner Image: Poverty. Image Credit – Şahin Sezer Dinçer

 


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Letitia “Tish” James is the 67th Attorney General for the state of New York. With decades of experience and a long record of achievements, she is a powerful, effective attorney and lifelong public servant. When she was elected in 2018, she became the first woman of color to hold statewide office in New York and the first woman to be elected Attorney General.