In the fast-paced and competitive restaurant industry, high turnover rates can be detrimental to a business’s success. Training new employees takes time and resources, and a constant influx of new staff can negatively impact customer satisfaction. Therefore, it is crucial for restaurants to retain top talent and maximize efficiency among their front-of-house staff.
Several evidence-based strategies have been proven effective in promoting worker loyalty and increasing efficiency in the restaurant industry. One such technique is the use of a mobile point-of-sale (POS) system, which allows servers to take orders and handle payments at the table rather than rushing back and forth to a stationary terminal. This has been shown to significantly improve server efficiency and accuracy, as well as enhance the overall dining experience for customers.
Designing a functional floor plan and seating arrangement can also improve efficiency by making it easier for servers to move about the dining area and get food and drinks to tables quickly. Encouraging a cooperative and diverse workplace by promoting cross-training among staff can also lighten the workload for individual servers and create a more positive and supportive work environment.
Streamlining the table setup process can save time and effort for servers, while also improving the overall dining experience for customers. Offering possibilities for promotion and recognizing and rewarding the efforts of employees can foster a sense of teamwork and camaraderie and increase worker loyalty.
Empowering servers to make extra gestures or incentives, such as complimentary desserts or rounds of drinks, can help build stronger relationships with patrons and promote repeat business. However, it is important for restaurants to establish clear rules and provide proper support and training when allowing employees to make these types of offers.
Overall, implementing these evidence-based strategies can help restaurants not only retain top talent, but also improve the satisfaction and experience of both servers and patrons. Investing in the well-being and satisfaction of front-of-house staff can lead to a more successful and thriving restaurant business.
Banner Image: High-end restaurant dessert. Image Credit – alevision.co